How to Cancel or Edit an Approved Payment Request
Once a payment request has been approved on Worksome, it enters the payment processing pipeline. This means it cannot be cancelled or edited through the platform directly. This article explains the process for both workers and companies.
For Workers
If you need to cancel or edit a payment request that has already been approved:
Contact Worksome support via the chat button in the corner or email hello@worksome.com.
Include your payment request reference number (e.g. #314299).
Explain what needs to be changed or why the cancellation is needed.
Our support team will review your request and handle the cancellation or correction manually. You cannot cancel an approved payment request yourself.
For Companies
If you need to cancel or reverse an approved payment request:
Contact Worksome support via the chat button or email hello@worksome.com.
Include the payment request reference number and the reason for cancellation.
If an invoice has already been generated, the cancellation may involve issuing a credit note. Our team will walk you through the process.
What Happens After Cancellation
If the payment has not yet been processed, it can be stopped and the payment request will be reverted.
If the payment has already been sent to the worker's bank, a recovery process will be initiated, which may take additional time.
A credit note may be issued to offset the original invoice.
Editing an Approved Payment Request
Approved payment requests cannot be edited directly. If the amount, dates, or other details need to change:
The original payment request must be cancelled (see above).
The worker then submits a new, corrected payment request.
The client approves the new payment request as normal.
Need Help?
Contact our support team via chat or email at hello@worksome.com. Always include the payment request reference number so we can help you quickly.