When you approve a worker’s payment request, Worksome generates an invoice. You can settle it in one of two ways: bank transfer or credit card.
Bank transfer is always available and needs no setup. Credit card has to be switched on for your company first.
Is credit card payment available to me?
Credit card payment is off by default. For it to appear as an option, all three of the following must be true:
Worksome has enabled card payments for your company. This is not a setting you can change yourself — contact us and we will set it up.
Your company account has been verified by Worksome. Verification is a separate step from enabling card payments.
Your company is not on batch invoicing. If your invoices are grouped into a batch on a fixed cycle, card payment is not available at all, and bank transfer is the only option.
If card payments have not been enabled, you will see a note on the payment request telling you that credit card payments have been disabled by an administrator of the account.
If they have been enabled but your account is not yet verified, you will see an alert on the payment request instead, with a Chat to us button.
To get set up, chat to us from inside the platform or email hello@worksome.com.
Paying by card
Open the payment request and approve it as normal.
Under Select payment method, choose Pay now with card.
Enter your card details.
Confirm the payment.
Complete the 3D Secure check — see below.
What is 3D Secure?
Every card payment through Worksome requires a 3D Secure check. Your bank will ask you to confirm the payment, usually with a code sent to your phone or through your banking app. Exactly how this works depends on your bank.
If the check succeeds, the payment completes immediately.
If it fails, or your card is declined, you will see an error on the payment request. You can correct your card details and try again, or switch to paying by bank transfer instead.
The credit card fee
Card payments carry a processing fee of 1.4% of the invoice total, plus a small fixed fee that depends on the currency:
Currency | Fixed fee |
GBP | £0.20 |
EUR | €0.25 |
USD / CAD / AUD | 0.30 |
SGD | S$0.50 |
DKK / SEK | 1.80 |
NOK | 2.00 |
AED | 1.00 |
The fee is added on top of the invoice amount, and VAT applies to the fixed portion where relevant. It covers what our payment processor charges us for handling the card transaction — Worksome passes that cost through rather than adding a margin to it.
There is no fee for paying by bank transfer.
What happens after you pay
Paying by card settles the invoice straight away, so your worker is paid immediately — the funds are credited to their Worksome account as soon as the payment goes through.
With a bank transfer, the worker is paid once your transfer reaches Worksome, which naturally takes longer.
Either way we email you the invoice for your bookkeeping. For card payments it confirms that the payment has already been taken and that no further action is needed from you.
Need help?
If you would like card payments enabled, or have any questions, chat to us from inside the platform or email hello@worksome.com 📧