1. Finding the best freelancer for a job 💪

2. How does Worksome ensure the quality & competencies of freelancers?

3. How do we agree on the terms & conditions for a job?
4. How does Billing/Invoicing work?
5. Who is responsible for projects being completed?
6. What does Worksome do if a freelancer doesn’t meet my expectations?
7. Are all companies welcome at Worksome?
8. Can we add more users from our company?
9. What does it cost to use Worksome?



1. Finding the best freelancer for a job 💪

Create a Job Post
The first step to finding a freelancer is creating your job post. The job post should describe in detail the task/s or project that you require a specialist to work on as part of your team.

Add Details and Skills
To help us find the best freelancers for your job, it’s important that you write a comprehensive, honest job description, that contains clear information about the tasks required. Your job post should also include the skills and experience you’re looking for in a specialist, as well as an estimated budget for the role, and when and where the job should be performed.

Publish the job or invite freelancers to apply
Once the job post is created, you have two publishing options: You can choose to publish the job to our open 'marketplace' so that any freelancers in Worksome can apply and make an offer. Our sophisticated algorithms will work to find the freelancers best matched & fitted to the task, and when your job post is approved we'll send them a notification of your new job post. Or you can choose to keep the job 'invitation only', so this means only freelancers that you invite to apply will be able to make an offer. Check out our guide on hunting for talent with Worksome.

Choose to publish your job publicly, or as 'invitation only'


2. How does Worksome ensure the quality & competencies of freelancers?

We manually screen all freelancers who create profiles. We review their education, their experience level, their skills, their portfolio (if applicable), and their overall profile quality. This ensures a high quality.

As freelancers complete jobs on Worksome, clients will also have the option to rate their experience with that freelancer, and you'll be able to see these ratings, if available, on a freelancer's profile 🌟

3. How do we agree on the terms & conditions for a job?

Once you have posted a job, freelancers can 'make a bid' or send you a message if they are interested in the role. This starts a direct conversation between you both in Worksome, where you can discuss the job further and agree any terms and conditions of the job offer. Once you have agreed on the contractual terms and accepted the freelancer's bid, a standard Worksome contract will be automatically generated in Worksome for the job. The contract will list the agreed rate, duration, location, and payment terms, and you will also be able to add any custom terms you would like to be included.

4. How does Billing/Invoicing work?

When a job is completed, or whenever you both agree a payment is due, the freelancer can 'Create a Bill' on their job in Worksome with you. We'll notify you whenever a new bill has been submitted, so you can review what the freelancer has submitted.

When the bill is approved, we'll automatically send you an invoice on behalf of the freelancer, for you to pay. When we receive your payment, Worksome will ensure the freelancer is paid.

After a payment/job is completed, both parties (company & freelancer) will have the chance to leave a rating & review of their experience and the process.

Note: If you're a Large Enterprise or Agency, contact us for information on how we can help you access the Worksome Freelance Marketplace and manage your entire freelance workforce using Worksome’s Freelance Management System 💪

5. Who is responsible for projects being completed?

When a job/contract has been concluded on Worksome, the freelancer, with whom you have made an agreement, is responsible for solving the task / completing the agreed job. Worksome cannot be held responsible for a job or task that has not been performed satisfactorily. However we are happy to help you find a good solution or a new and more qualified person for the job.

6. What does Worksome do if a freelancer doesn’t meet my expectations?

Once a contract is formed between a freelancer and a company, both parties are required to fulfill their obligations as far as possible.

Worksome always recommends that the company settles for the time spent and freelancers give honest and constructive feedback on our platform. In case of a dispute due to breach of the agreed contract, the company must act as they would if a similar situation occurred outside of Worksome.

7. Are all companies welcome at Worksome?

All companies that have a clear & transparent business model, a company registration number, a VAT number, and who are open about who stands behind the company, are welcome at Worksome 🙌 .

Companies that offer products that are opaque (e.g. phishing, pyramid schemes, etc.) or which are not transparent in terms of ownership and business model are not welcome at Worksome. Worksome always reserves the right to individually assess whether a company is welcome at Worksome without having to provide further in-depth explanation.

8. Can we add more users from our company?

Absolutely! You can easily add additional team members to your company account. Just head to your Teams page in Worksome (hit the menu in your top-right profile picture). You'll just need to fill in your team member's name, email and the role that they should have in Worksome. Find out more about the different roles available here.



9. What does it cost to use Worksome?

For Companies:

It's completely free to create an account & post jobs on Worksome. Only when you successfully hire through Worksome, then there would be a small service fee added onto the invoices you receive from us for your freelancer. We have a competitive low fee for hires in our marketplace (4%). If you are a large enterprise or agency, there are bespoke plans & pricing offers available so please reach out to us for more details on pricing.

Note: If you're a Large Enterprise or Agency, contact us for information on how we can help you access the Worksome Freelance Marketplace and manage your entire freelance workforce using Worksome’s Freelance Management System 💪



Any Questions?

Check out our extensive FAQs, full of articles and guides on all things Worksome.
Or hit the chat button to speak with our friendly support team 👋

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