SSO Login Guide
If your company uses Single Sign-On (SSO), the login process differs from the standard email and password method. This article explains why email/password login does not work for SSO users and how to access your account.
Understanding SSO and Its Impact on Login
Single Sign-On (SSO) is an authentication method that allows users to log in using their company's identity provider (e.g. Okta, Azure AD, Google Workspace). When your company implements SSO on Worksome, the standard email/password login option is disabled for your account.
Why Email/Password Login Does Not Work
Authentication is handled by your company: With SSO, your company's identity provider manages authentication. You cannot use Worksome's standard email/password login because Worksome does not store or manage your password.
Password resets are not applicable: The "Forgot password" feature on the Worksome login page will not work for SSO users because passwords are not managed by Worksome.
How to Log In Using SSO
Go to the Worksome login page: Navigate to app.worksome.com/login.
Select the SSO option: Choose "Log in with SSO" on the login page. Alternatively, go directly to your company's SSO login URL if one has been provided to you.
Authenticate through your company's identity provider: Enter your company credentials on the SSO login page. This will authenticate you and redirect you to your Worksome account.
Troubleshooting
I cannot find the SSO login option
Make sure you are on the correct Worksome login page. If your company uses a custom SSO login URL, check with your IT department for the correct link.
I get an error when trying to log in with SSO
Contact your company's IT department. They can verify that your account is properly set up in the identity provider and that your credentials are correct.
I used to log in with email and password but it stopped working
Your company may have recently enabled SSO. When SSO is turned on, standard email/password login is disabled. Contact your IT department to confirm and get the SSO login URL.
I need to log in from a personal device
You can still log in via SSO from any device. Go to the Worksome login page and select the SSO option, then authenticate through your company's identity provider as normal.
I am unable to log in due to an email mismatch or outdated email address
If you encounter an error like "your credentials do not match our records," it may be because your account is linked to an older email address, such as a previous company email domain. Try logging in with the email address currently associated with your account, even if it’s outdated. Once logged in, update your email address in the account settings to your new one.
If you are unsure which email address is linked to your account, consider trying prior email addresses you might have used, such as a personal email (e.g., Gmail) or an earlier business email. Check your inbox for Worksome notifications or invites to identify the correct email address.
If the system indicates that your account doesn’t exist, it’s likely you are using an incorrect email address. Try alternate email addresses you may have used when signing up. Once you use the correct email, you should be able to reset your password or log in successfully.
Need Help?
If you continue to have trouble logging in, contact your company's IT department first (as they manage the SSO configuration).
If the issue persists, reach out to Worksome support via email at hello@worksome.com.