This guide covers how to tell when your money is coming: where to find your payment terms, how to track a payment request from submission to payout, what your timing depends on, and what happens if your client pays late.
How many days do I need to wait?
Your payment terms are set in the contract you have with your client â you can find them in the contract details, alongside the rate and timeframe. There is more detail in Payment Terms and Process.
The clock starts when you submit the payment request. So on 30-day terms, a request you submit on 3 March is due from your client on 2 April.
Once your request has been approved, Worksome shows you the exact date your clientâs payment is due in the requestâs status journey.
Tracking the status of your payment request
Once you have submitted a payment request, you can follow it in two places:
In the conversation with your client â click Open detailed bill journey on the payment request card
On the Payment Requests page â click the status of any request
Both open the same journey:
Step | What it means |
Payment requested | Your request was received and is pending approval. |
Payment approved | Your client approved it, and it will be processed. If they decline it instead, this step shows Payment rejected. |
Payment pending | Waiting on payment from your client. The due date is shown here. |
Payment completed | The money has been paid to your bank account. |
While a request is waiting to be approved, the card also shows that clientâs average approval time, based on how quickly they have approved requests before.
If your client doesnât respond, most requests are approved automatically after 3 days and then continue through the journey as normal. Some clients have automatic approval switched off, and it does not apply to requests using, factoring, or payroll. If you client has not approved and you are getting close to payment date then reach out to your client to make sure they have seen your payment request.
Example - Payment requests status:
What your payment timing depends on
How quickly you are paid depends on how your contract is set up:
Your setup | When you get paid |
Standard | After your client pays Worksome. You receive your payment within 1â3 business days once their payment has cleared. |
Factoring | Within 1â3 business days of your scheduled payment date, regardless of whether your client has paid yet. |
Payroll (US W2, UK PAYE and similar) | In Worksomeâs next payroll cycle, rather than as a bank transfer when your client pays. |
Paid through an Employer of Record | Worksome sends the payment instruction to your Employer of Record, who then pays you. Worksome does not control that final step. |
Your own requestâs journey always shows which of these applies to you, so if you are unsure, open it and read the Payment pending step.
How often will I get paid?
That is up to you and your client: you get paid according to how often you submit payment requests. Common arrangements are:
weekly
monthly
at the end of the project
Worksome does not impose a schedule, so agree the cadence with your client before you start and submit your requests accordingly.
How long will it take to reach my bank account?
Once your clientâs payment has cleared, you will normally receive yours within 1â3 business days.
We email you when the payment has been sent â âYour payment from Worksome has been completedâ. The money can still take a few hours to appear in your account after that email arrives, depending on your bank.
Type of transfer | Number of days |
For Domestic Bank Transfers | Same day, between 3-5pm OR the morning of the following day |
For International Bank Transfers | 1 to 4 days |
Which emails you should expect
When | |
Youâve submitted a new request for payment | You submit the request. |
Your payment request has been approved | Your client approves it. |
Your payment from Worksome has been completed | Your payout has been sent. |
Invoice from Worksome | Your invoice from Worksome, attached as a PDF for your bookkeeping. |
If you are on payroll, you receive a payslip by email instead of a Worksome invoice.
If your client pays late
If your client has not paid by the due date, your payment request shows as Overdue for payment and we chase them on your behalf. We will email you to confirm when we have reminded them.
You do not need to contact your client yourself â but do contact Worksome support if a request has been overdue for a while and you have not heard anything.
If your request is rejected
A rejected request stops there â it cannot be edited or resubmitted. Ask your client what needs changing, then submit a new payment request. See How to Edit or Remove a Payment Request.
Looking for detailed information on Worksomeâs payment terms and processes?
For a comprehensive guide covering payment term options, workflows, and region-specific details (UK, US, Australia, and EU/Rest of the World):
Need Help?
If you have any questions or need further assistance, reach out to our support team via chat (just click the button in the corner) or email us at hello@worksome.com. Weâre happy to help!